REFUND POLICY
At Anvils4Sale, customer satisfaction is our priority. We take pride in offering quality anvils, blacksmithing tools, and forging equipment. If you are not completely satisfied with your purchase, we are here to help.
Returns
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must:
- Be unused and in the same condition that you received it.
- Be returned in its original packaging.
- Include all accessories, documentation, and components provided with the product.
- Be accompanied by proof of purchase or order confirmation.
by Greenwood
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Custom-made or special-order products.
- Clearance or final-sale items.
- Products damaged through misuse, neglect, modification, or improper handling by the customer.
- Gift cards and promotional items.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us process your claim quickly, please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
We will review the claim and arrange a replacement, repair, or refund when appropriate.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days, depending on your financial institution.
Return Shipping
Customers are generally responsible for return shipping costs unless:
- The item was received damaged.
- The wrong item was shipped.
- The product is confirmed to be defective.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
We gladly replace items that are defective or damaged. If you would like to exchange a product for the same item, please contact our customer support team for assistance.
Order Cancellations
Orders may be canceled before shipment. Once an order has been shipped, it must follow the standard return procedure outlined in this policy.
Contact Us
If you have questions regarding returns, refunds, or exchanges, please contact our customer support team.
Anvils4Sale
Email: info@anvil4sale.com
We appreciate your business and thank you for choosing Anvils4Sale for your blacksmithing